Job Summary: -
The Optimization job role purpose is to improve the overall service quality to ensure business consistency.
Responsibilities & Tasks: -
Infrastructure Capacity, performance Analysis & solution definition.
Capacity & performance Improvement.
End-user Quality of Service Optimization.
Contract Management and KPIs Fulfillment.
Vendor Management.
Core Competences
Position Qualifications
3-5 Years of similar experience.
Operation Services
Operational Readiness
Shared Solutions Services
Presentation & communication skills
Knowledge sharing
Problem Solving & strategic thinking
Delivering Results & Meeting Customer Expectations
Analyzing
Deciding & Initiating Action
Planning & Organizing
Applying Expertise & Technology
Presenting & Communicating Information
Conflict Management
MSTOP Process
Project Finance and Commercial Control
Skills Required
To manage development and implementation of monitoring systems for departmental performance indicators and standards, including ensuring data quality and compliance with customer contract
Establishment, control and report of the KPIs performance results on continuous basis to Ericsson management team based on contract and customer agreements.
Identify performance deviations and drive improvement plans.
Measure and analyze Key Performance Indicators and decides on corrective actions
Track, follow-up, and report on corrective action progress and results.
Contract penalty calculations, and penalty scheme updates based on governance model
Identify improvement areas that need to be addressed to reach the desired performance reported in the corresponding KPI reports to next level manager in the Business Review meetings.
Challenge the organizations performance and ways-of-working in the process. The result is a high performing organization.
As needed, provide guidance on contract matters to operations managers, including training to new managers and other employees in contracting procedures.
Establish clear communication channels within the customer organization
Serve as the point of contact for customers on contractual matters. Act as contractual “middleman” Ericsson and customer, ensuring timely review and approval / reconciliation of variations
Maintains all KPIs and penalty reports in a confidential, secure and easily retrievable manner.
Generally, follow up with function owners and Customer/ ASPs or ARPs governance teams for any discrepancy or additional proofs of KPIs calculations.
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