Call Center Agent - Inbound (Gocozmo)
Company: Air Arabia Egypt (E5)
Location: Cairo, EG
This position is on the payroll of GoCOZMO a subsidiary company of Air Arabia group.
The position will be based out of Mohandessin GIza, Egypt.
To support the Contact Center section across the entire network by handling customers inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers experience ensuring productivity is in line with set measures and company adopted policies and procedures.
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Key Result Responsibilities
Handles customers enquiries, requests and complaints in a positive effective manner whilst ensuring company branding and corporate image are reflected in a positive manner and as per approved quality standards.
Responds to customers incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
Provides accurate information about the company products and services; processes travel bookings, modifications and cancellations on reservations.
Qualifications (Academic, training, languages)
High School/Diploma or equivalent.
Capable of using technology systems and tools such as Microsoft Office.
Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager approval only).
No hearing or articulatory problems.
No previous experience is required for this role; any experience would be treated as an advantage.
Capability of understanding market trends and channeling them leading to effective customer care solutions
Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
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