الرئيسية / الوظائف / 4176 مشاهدة23 أكتوبر 2022


Aramex Is Hiring Retail Customer Service Executive - STJEGYPT



Aramex Is Hiring Retail Customer Service Executive - STJEGYPT

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Work Type : Full Time
Experience : 0-1 Years




Gender : male and female
Location: cairo

 Job Description

  • Attend to all walk-in customers needs promptly
  • Serve Walk-in customers and provide full information and advice.
  • Manage and meet customer expectations
  • Sustain a high customer satisfaction service level
  • Provide excellent customer service for cash clients as per Aramex CS standards
  • Sell cash shipments.
  • Attending to cash customers and fulfilling their requirements solving their problems following up on their cases and updating them.
  • To contact four cash customers per day (leakage or non-active customers).
  • Promote Aramex campaigns for customers
  • Ensure outlet customer satisfaction at all times
  • Handle relevant GCS cases follow up and close all requests.
  • Handle SRN for the outbound team.
  • Handle all passports cases by the cash team and other teams.
  • Handle all cash customers requesting various Aramex products
  • Process and prepare cash shipments for shipping
  • Handle all outstanding reports and close the related cases on daily basis.
  • Close pending cases in a timely manner.
  • Pass the outlet customer service audits.
  • Adhere to company HSSE compliance and sustainability corporate policies.
  • Ensure timely resolution of customer complaints to retain customers
  • Ensure using up-to-date cash rates.
  • Contribute to meeting the annual/quarterly cash targets.
  • Rotation shifts (Weekly Schedule) and there is a Uniform.
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 Job Requirements

  • Bachelor Degree Holder (Business Administration Supply Chain or Equivalent)
  • Excellent English & Arabic Language
  • Excellent Communication Skills
  • Excellent Problem-Solving Skills
  • Eager to Learn
  • Team Player
  • Customer Oriented
  • 0-1 Year Experience in a Customer Service Role 
  • apply from here 

للمزيد من الوظائف فى تخصص

Customer Service


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