نوع العمل : عمل جزئى
الخبرة : 0-1 سنة
الراتب :
المكان : cairo
الخبرة : 0-1 سنة
الراتب :
المكان : cairo
Job Description
- Attend to all walk-in customers needs promptly
- Serve Walk-in customers and provide full information and advice.
- Manage and meet customer expectations
- Sustain a high customer satisfaction service level
- Provide excellent customer service for cash clients as per Aramex CS standards
- Sell cash shipments.
- Attending to cash customers and fulfilling their requirements solving their problems following up on their cases and updating them.
- To contact four cash customers per day (leakage or non-active customers).
- Promote Aramex campaigns for customers
- Ensure outlet customer satisfaction at all times
- Handle relevant GCS cases follow up and close all requests.
- Handle SRN for the outbound team.
- Handle all passports cases by the cash team and other teams.
- Handle all cash customers requesting various Aramex products
- Process and prepare cash shipments for shipping
- Handle all outstanding reports and close the related cases on daily basis.
- Close pending cases in a timely manner.
- Pass the outlet customer service audits.
- Adhere to company HSSE compliance and sustainability corporate policies.
- Ensure timely resolution of customer complaints to retain customers
- Ensure using up-to-date cash rates.
- Contribute to meeting the annual/quarterly cash targets.
- Rotation shifts (Weekly Schedule) and there is a Uniform.
Job Requirements
- Bachelor Degree Holder (Business Administration Supply Chain or Equivalent)
- Excellent English & Arabic Language
- Excellent Communication Skills
- Excellent Problem-Solving Skills
- Eager to Learn
- Team Player
- Customer Oriented
- 0-1 Year Experience in a Customer Service Role
- apply from here