الرئيسية / الوظائف / 18500 مشاهدة03 نوفمبر 2022


PERSONAL BANKER - CIB - STJEGYPT



PERSONAL BANKER - CIB - STJEGYPT

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Work Type : Full Time
Experience : 0-1 Years




Gender : male and female
Salary: Not Mentioed
Salary Type : Net Salary
Location: Egypt

Job PURPOSE:


To promote the growth of CIB market share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing potential customers and handle all their requests/instructions effectively to provide competitive customer service.


KEY ACCOUNTABILITIES


Sales Service


1. Provide customers with basic information on all Banks products/services to increase Customer awareness ensure a high level of quality service.


2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent ethical way



3. Handle all account opening its related operations process including system input data entry.


4. Track customers inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.



5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time telephone timeliness reply to customer queries and messages etc.)


6. Handle customers queries and complaints and ensure effective closure of complaints within the set TATSLA to reach customer satisfaction and loyalty



Reporting Communication


7. Prepare the daily sales report (DSR) including sales activities and call reports share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed


8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers requests are processed timely and efficiently



9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy


10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control



11. Receive all relevant customer requests related to cheque book credit debit cards TDs CDs..etc. check their validity and send to related departments for completion


Policies Processes and Procedures


12. Follow all relevant department policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner


Day-to-day Operations


13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures


Compliance


14. Comply with all relevant CBE regulations banking laws AML regulations and internal CIB policies and code of conduct in order to maintain CIBs sound legal position and mitigate any potential risks



Qualifications


Qualifications Experience


• Bachelors degree of commerce business administration accounting or its equivalent


Minimum 0 – 1 years of experience


• Knowledge of all retail banking products and services is an asset


Skills


• Excellent command of English Arabic Languages


• Communication skills


• Customer and service oriented


• Working under pressure


• High sense of control



Primary Location: Egypt-Cairo

Job: Front Liner

Organization: RETAIL BANKING

Shift: Day Job

Job Type: Full-time Employee



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