الرئيسية / الوظائف / 2051 مشاهدة04 ديسمبر 2022

Customer Technical Services Analyst at Mastercard - STJEGYPT

Customer Technical Services Analyst at Mastercard - STJEGYPT


Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG




Overview



The Global Customer Service team is looking for a Customer
Technical Service Analyst to drive our customer experience strategy
forward by consistently innovating and problem-solving. The ideal
candidate is passionate about the customer experience journey, highly
motivated, intellectually curious, analytical, and possesses an
entrepreneurial mindset.



Global Customer Service acts as a single point of contact for our
external customers and internal business partners. GCS completes
analysis of wide variety of customers business and technical inquiries,
providing end-to-end ownership. GCS is in essence The face of
MasterCard to ensure our customers receive world class support.



Purpose of job

  • Provide operational and technical support for customers
    analyzing a wide variety of issues, determine needed actions, and follow
    through to resolution.
  • Interact with customers to provide
    information in response to inquiries about products or services and
    handle and resolve customer issues via telephone and electronic
    communications (e-mail)



Role

  • Provide world class support leveraging our Service support
    model while integrating new procedures across a regional and global
    network
  • Capture detailed and accurate information about issues, concerns and enhancements from customers
  • Adhere to SLAs and daily deliverables
  • Resolving and responding to customer issues- in timely manner.

  • Meet or exceed target departmental objectives related to key
    performance on issue resolution, customer satisfaction and overall
    availability to handle customer inquiries
  • Liaise with regional
    and country teams to understand the dynamics of the market and potential
    service and efforts needed to support operational inquiries
  • Communicate frequently and clearly with different products and understand future enhancements

  • Create documentation materials to be leveraged in a re-useable scalable
    way so that the product line can be supported on a global level with
    minimal effort



All About You

  • Have a good understanding of Core Payment Products (Credit Card/Pre-paid card/Debit Card)
  • Must be familiar with Card Payment Industries (Mastercard, Visa, Issuer & Acquirer)
  • Must be familiar with Mobile wallet echo system in Egypt/region.
  • Advanced interpersonal and team oriented skills
  • Advanced written and verbal communications skills
  • Ability to adapt personal work style to accommodate an ever changing, diverse and global environment.
  • Ability to organize and prioritize multiple tasks simultaneously based on current business needs



Specific Skills needed

  • You should be able to display superior Customer Service.
  • Must have financial acumen and understanding of the four party process model

Apply for here

للمزيد من الوظائف فى تخصص

Customer Service


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