As Receptionist, you will provide reception services for Guests to
contribute to an overall exceptional experience from check-in through
check-out and complete audits, as required. A Receptionist contributes
to the first impressions of our Guests and, therefore, must perform the
following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure
that both the Front Office Manager and Reception Supervisors are kept
fully aware of any relevant feedback from guests and, or, other
departments - Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Teams training and development efforts
- Demonstrate
a knowledge of hotel room categories, room rates, packages, promotions
and other general product knowledge necessary to perform daily duties - Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use
the correct procedures regarding the acceptance of foreign currencies,
credit cards and cash in accordance with the hotel credit policy - Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
Receptionists serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill
this role, you should maintain the attitude, behaviours, skills, and
values that follow:
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
Apply for here
