الرئيسية / الوظائف / 8355 مشاهدة12 ديسمبر 2022


Customer Service Officer, Corporate Service Unit (Mashreq Global Network-Egypt) - STJEGYPT



Customer Service Officer, Corporate Service Unit (Mashreq Global Network-Egypt) - STJEGYPT

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Work Type : Working From Home
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG

Job Purpose:



  • The role is to act as the primary point of contact for
    corporate banking clients for their enquiries, service requests, and
    complaints. They are expected to comprehend client requirements, log all
    such requirements within the CRM, and always strive for first point
    resolution (FPR) by resolving the request themselves. If that is not
    possible they are expected to correctly identify and escalate to the
    relevant stakeholders and track request to ensure timely resolution in
    line with established TAT matrix.



  • Incumbent will be required to escalate any issues which are
    pending at end of day to their supervisor and ensure follow up on next
    working day for timely completion. They are also expected to conduct a
    detailed root cause analysis (RCA) for any customer issues they have
    managed.



Key Result Areas:



  • Deliver excellent proactive and reliable service to clients, as measured via internal/external metrics
  • Work together with relevant stakeholders to identify opportunities for process improvements and enhancing customer experience.
  • Build strong ties and rapport with both internal and external customers.
  • To be able to support relationship teams and act as backups for clients in the absence of an ARM



Knowledge, Skills and Experience:



  • Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
  • University
    graduate preferable with a minimum of 2 years of customer handling
    experience in functions such as Customer Services and Relationship
    management
  • Intermediate level of Corporate / Business / Wholesale product knowledge such as. Cash, Trade, Collection etc.
  • Excellent comprehension skills and understanding of customer requirement
  • Possesses customer centric attitude with willingness to learn & take ownership

Apply for here

للمزيد من الوظائف فى تخصص

Banking


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