Job Title: Customer Service Specialist.

Our client is a leading retailer and manufacturer of premium brands in the USA market for home furniture and accessories.

Join a big, fun team in a company that promotes growth and progression. You are going through very fast growth this year and are looking to welcome a new Customer Service team for their USA office.

Job Location: USA (Remotely from Egypt).

Benefits

• Fresh graduates of International Universities with zero experience are welcome to apply.
• The new team will be trained by amazing Senior Leaders.
• Working from home & competitive salary.
• We will provide a laptop and internet package for our employee to do his work.
• We will provide medical coverage (we are working on offers and contracts for that).
• Flexibility in work hours based on scheduling needs and customer demands.

What Will You Do

• Resolve Customer Trust Escalations related to our brand, data regulation, or privacy concerns, driving tech investigation to identify the root causes and restoring the customers trust in products.
• Support the managers on the day-to-day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders.
• Dive deep into customer problems, building the entire history of customer contacts, to determine the root cause.
• Contact the customer directly to gather data for root cause analysis, troubleshooting, and closing the case for the customer.
• Conduct data queries and general data analytics related to escalations the team is handling.
• Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations.

You

• Bachelors degree in a related field preferred.
• Fluency in English (spoken and written) is a must.
• Experience with MS Office and customer service toolset.
• International university graduates are welcome to apply.
• Passionate about online technology.
• Previous experience working in customer service is preferred.
• Passionate & motivated in general

Apply here