الرئيسية / الوظائف / 1117 مشاهدة03 يناير 2023


Customer Service Specialist - Rawaj-HCM - STJEGYPT



Customer Service Specialist - Rawaj-HCM - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary Type : Growth Salary
Location: Cairo/Giza - Egypt


Job Title: Customer Service Specialist.


Our client is a leading retailer and manufacturer of premium brands in the USA market for home furniture and accessories.


Join a big, fun team in a company that promotes growth and progression. You are going through very fast growth this year and are looking to welcome a new Customer Service team for their USA office.


Job Location: USA (Remotely from Egypt).


Benefits


  • Fresh graduates of International Universities with zero experience are welcome to apply.
  • The new team will be trained by amazing Senior Leaders.
  • Working from home & competitive salary.
  • We will provide a laptop and internet package for our employee to do his work.
  • We will provide medical coverage (we are working on offers and contracts for that).
  • Flexibility in work hours based on scheduling needs and customer demands.


What Will You Do


  • Resolve Customer Trust Escalations related to our brand, data regulation, or privacy concerns, driving tech investigation to identify the root causes and restoring the customers trust in products.
  • Support the managers on the day-to-day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders.
  • Dive deep into customer problems, building the entire history of customer contacts, to determine the root cause.
  • Contact the customer directly to gather data for root cause analysis, troubleshooting, and closing the case for the customer.
  • Conduct data queries and general data analytics related to escalations the team is handling.
  • Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations.


You


  • Bachelors degree in a related field preferred.
  • Fluency in English (spoken and written) is a must.
  • Experience with MS Office and customer service toolset.
  • International university graduates are welcome to apply.
  • Passionate about online technology.
  • Previous experience working in customer service is preferred.
  • Passionate & motivated in general

Apply here

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Customer Service


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