We re looking for Back-office customer services

Responsibilities:

-Responding promptly to customer inquiries.

-Communicating with customers through various chats and tickets.

-Acknowledging and resolving customer complaints.

-Knowing our products inside and out so that you can answer questions.

-Processing orders, forms, applications, and requests.

-Keeping records of customer interactions, transactions, comments, and complaints.

-Communicating and coordinating with colleagues as necessary.

-Providing feedback on the efficiency of the customer service process.

Requirements:

-Bachelors degree in graphic arts, design, communications, or related field.

-At least 1 year of experience in CS.

-Familiar with social media and live streaming apps.

-Creative and innovative in work scope.

-Fluent in English speaking and writing.

-Capable of working under pressure and willing to work with a flexible work schedule.

-Skilled in communication and good at handling problems.

-Self-motivated, results-driven, professional and efficient.

-Internet-related experience is preferred.

2 days off.

8 hours and one hour break.

Medical and social insurance.

Salary 6k to 8k