Role Purpose

To provide the IT support to BC staff in order to ensure that the IT services meet operational needs, corporate standards and service level agreements

Main Accountabilities

Computers, servers, and infrastructure

• Provide help desk support for BC staff (hardware, software, and peripherals).
• Troubleshoot network connectivity problems.
• Maintain wiring of users desks and organizing cables of network cabinets
• Apply a regular cleaning plan of IT devices.
• Install and maintain computers, IPhones, and other IT peripherals.
• Provide the basic troubleshooting of incidents and report to IT officers.
• Rebuild computers with the approved images of windows and applications
• Manage the issuance of ID access cards.

Inventory System

• Maintain the inventory system updated and keep tracking of items input and output.
• Report the stock status of consumables and spare devices to IT officers.

Procurement

• Provide technical specifications of IT items.
• Follow up the paper cycle of procurement to ensure that the good is received and payment is settled.
• Test new purchased items or repaired items.

Global Service Desk GSD and Service-Now

• Respond, update, and track incident assigned througn Service-Now Web application.
• Guide the users report incidents to GSD as the first-line supoort provider.

Meeting rooms and reception screens

• Perform regular check on IT devices and services inside each meeting rooms.
• Maintain screen cables and connectivity.

Teaching Center support

• Ensure the projectors, Interactive White Board (IWB), and othe IT equipment in the classrooms are operational for the teaching staff.
• Contribute in the dedicated IT support provided the Teaching Center staffroom and classrooms according to a shift based schedule.

Compliance

• Support the IT Officer to make sure that the Councils IT policies and standards are adhered to.
• Assist with the repair and disposal of computer equipment and storage of spares in line with Council standards

About You (essential Requirements For The Role)

• English at Proficiency Level B1
• Fluent written and spoken Arabic
• University degree or equivalent in: IT, computer science, Technology, or communication
• Should have CCNA Certification, or MCSA 2008 Certification
• At least 2 years of IT experience.
• Network cabling and devices
• Help desk.
• Windows 10
• Microsoft office applications.

Desirable requirements for the role

• ITIL V3 Foundation
• Server administration
• Windows 11
• Audio-visual systems

Further Information

• Role: IT officer
• Number of positions: 4
• Pay Band: 4H
• Location: Cairo, Egypt
• Salary: 8971.2 gross
• Contract type: Fixed term local contract 1 year
• Closing date: 5th February 2023 (23:59 Gulf Standard Time)
• Other: This role is open to candidates who have right to work and are located/based in Egypt
• Please note that all applications should be submitted only in English.
• It is advisable to apply in advance to avoid any technical issues at the last moment

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