الرئيسية / الوظائف / 1585 مشاهدة19 مارس 2023


Customer Services and Operations Coordinator at DP World - STJEGYPT



Customer Services and Operations Coordinator at DP World - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo


Job Purpose

  • Proactively
    manage daily freight forwarding activities of the company, including
    all sea, air, road operations, customs clearance, import/export process
    and warehousing.
  • Handling the freight forwarding operations and daily coordination between customers and DPW appointed agents service providers.



Responsibilities

  • Plan and execute the required freight forwarding activities against the customer request.
  • Coordinate,
    follow up, arrange, document and fill the shipment documents (invoices,
    packing list, BL draft. etc..) with carriers and service providers.
  • Coordinate
    the shipping process between the customer and the service providers
    (shipping line, customs broker, trucker, agents …etc..) to ensure timely
    and efficient service delivery.
  • Communicate with all
    stakeholders (customers, shipping lines, truckers, ports &
    terminals. etc..) to achieve profitable deals and mutual satisfaction.
  • Ensure timely and accurate data entry into our operations system.
  • Maintain updated reports of shipments tracker and send to customers on a weekly basis.
  • Provide information to customers about the status of their shipments.
  • Follow up the customer complaints to close internally with clear action plan and responsibility.
  • Check and process international shipping documents.
  • Liaise with banks on shipping documents.
  • Support finance and trade teams.



Qualifications

  • Bachelor educational degree (Preferable Logistics field or equivalent)



Experience, Knowledge & Skills

  • A
    minimum of 3 years working experience in the field of Logistics &
    Freight Forwarding operations, regulations, and documentation.
  • Must have in-depth knowledge about the market and freight forwarding industry.
  • Knowledge of laws, regulations, and ISO requirements
  • History of working within a target driven environment with a proven track record of meeting / exceeding targets.
  • Proven experience as FFW coordinator and customer service is recommended.
  • Excellent English Language both written and spoken.
  • V. Good in Microsoft Office Programs: Excel, Power Point, Word, Outlook
  • Excellent communication skills.



Abilities:

  • Able to work with different internal and external teams and track multiple processes.
  • Ability to work on own initiative and as part of a team.
  • Able to cope with high work pressure





If you are interested to join DP World EGYPT Logistics Company , Please send us your CV to [email protected]



Deadline to submit CVs Mar 24th ,2023


للمزيد من الوظائف فى تخصص

Customer Service


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