الرئيسية / الوظائف / 9029 مشاهدة29 مارس 2023


Payment processor staff at HSBC - STJEGYPT



Payment processor staff at HSBC - STJEGYPT

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Work Type : Full Time
Experience : 0-1 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo


What youll do:

  • Ability to use HSBC operational systems and applying relevant technical knowledge to perform job effectively.
  • Maximizing
    the productivity and improving the quality to meet customer
    expectations & achieve maximum interest & profitability.
  • Review customers payment details to identify possible patterns of money laundering and terrorist financing activity.
  • Ensuring compliance with applicable internal policies and procedures and external regulations.
  • The jobholder will be required to ensure that all customer instructions are efficiently carried out within agreed time frames.
  • Understanding critical documentation and interpreting information and risk involved.
  • Ability to multi-task in a fast paced processing environment.
  • Effective and speedy prompt problem solving skills.
  • Review
    and analyze transactional activity for suspicious/unusual patterns of
    activity utilizing various internal systems, reports and external data
    sources.
  • Conclude whether further investigation is warranted based on a reasonable assessment of information obtained.
  • Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review;
  • Adhere
    strictly to compliance and operational risk controls in accordance with
    Company and regulatory standards, policies and practices; report
    control weaknesses, compliance breaches and operational loss events;
  • Follow
    appropriate escalation matrix and proactively highlight questionable
    profiles based on logical reasoning against text-book approach towards
    procedures;
  • Keep current with understanding of systems, policies, procedures and US regulations
  • Work on short-term projects/assignments with primary focus on quality.
  • Outbound call to the customer to understand couple of queries ,



Requirements



What you will need to succeed in the role:

  • A Bachelors degree or with equivalent industry/functional experience
  • Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
  • Fluent in spoken/ written and written English
  • Ability
    to be flexible and willing to change along with changes in corporate
    and department objectives in addition to recommending changes to assist
    in meeting these objectives.
  • Ability to balance quality and quantity (volumes) with primary focus on quality.
  • Ability
    to learn quickly and adapt to evolving and changing priorities.
    Procedures change frequently; selected candidates are expected to
    implement the changes immediately with minimal training.
  • Is self-motivated, pragmatic (sense of urgency is a must)
  • Willing to work a flexible schedule to accommodate business needs.

What additional skills will be good to have?

  • Banking / Payments Products knowledge will be an asset
  • Previous customer service experience will be an asset .

Apply Now

للمزيد من الوظائف فى تخصص

Banking


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