What youll do:

• Ability to use HSBC operational systems and applying relevant technical knowledge to perform job effectively.
• Maximizing
  the productivity and improving the quality to meet customer
  expectations & achieve maximum interest & profitability.
• Review customers payment details to identify possible patterns of money laundering and terrorist financing activity.
• Ensuring compliance with applicable internal policies and procedures and external regulations.
• The jobholder will be required to ensure that all customer instructions are efficiently carried out within agreed time frames.
• Understanding critical documentation and interpreting information and risk involved.
• Ability to multi-task in a fast paced processing environment.
• Effective and speedy prompt problem solving skills.
• Review
  and analyze transactional activity for suspicious/unusual patterns of
  activity utilizing various internal systems, reports and external data
  sources.
• Conclude whether further investigation is warranted based on a reasonable assessment of information obtained.
• Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review;
• Adhere
  strictly to compliance and operational risk controls in accordance with
  Company and regulatory standards, policies and practices; report
  control weaknesses, compliance breaches and operational loss events;
• Follow
  appropriate escalation matrix and proactively highlight questionable
  profiles based on logical reasoning against text-book approach towards
  procedures;
• Keep current with understanding of systems, policies, procedures and US regulations
• Work on short-term projects/assignments with primary focus on quality.
• Outbound call to the customer to understand couple of queries ,
  
  
  
  

• A Bachelors degree or with equivalent industry/functional experience
• Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
• Fluent in spoken/ written and written English
• Ability
  to be flexible and willing to change along with changes in corporate
  and department objectives in addition to recommending changes to assist
  in meeting these objectives.
• Ability to balance quality and quantity (volumes) with primary focus on quality.
• Ability
  to learn quickly and adapt to evolving and changing priorities.
  Procedures change frequently; selected candidates are expected to
  implement the changes immediately with minimal training.
• Is self-motivated, pragmatic (sense of urgency is a must)
• Willing to work a flexible schedule to accommodate business needs.
  
  

• Banking / Payments Products knowledge will be an asset
• Previous customer service experience will be an asset .

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