Work Type : Full Time Experience : 0-1 Years
Gender : male and female Salary: Not Mentioned Salary Type : Net Salary Location: Cairo
What youll do:
Ability to use HSBC operational systems and applying relevant technical knowledge to perform job effectively.
Maximizing the productivity and improving the quality to meet customer expectations & achieve maximum interest & profitability.
Review customers payment details to identify possible patterns of money laundering and terrorist financing activity.
Ensuring compliance with applicable internal policies and procedures and external regulations.
The jobholder will be required to ensure that all customer instructions are efficiently carried out within agreed time frames.
Understanding critical documentation and interpreting information and risk involved.
Ability to multi-task in a fast paced processing environment.
Effective and speedy prompt problem solving skills.
Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources.
Conclude whether further investigation is warranted based on a reasonable assessment of information obtained.
Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review;
Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events;
Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures;
Keep current with understanding of systems, policies, procedures and US regulations
Work on short-term projects/assignments with primary focus on quality.
Outbound call to the customer to understand couple of queries ,
What you will need to succeed in the role:
A Bachelors degree or with equivalent industry/functional experience
Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
Fluent in spoken/ written and written English
Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
Ability to balance quality and quantity (volumes) with primary focus on quality.
Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
Is self-motivated, pragmatic (sense of urgency is a must)
Willing to work a flexible schedule to accommodate business needs.
What additional skills will be good to have?
Banking / Payments Products knowledge will be an asset
Previous customer service experience will be an asset .