الرئيسية / الوظائف / 876 مشاهدة05 أبريل 2023

Customer Service Officer at Majid Al Futtaim - STJEGYPT

Customer Service Officer at Majid Al Futtaim - STJEGYPT


Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG

Job Purpose



To ensure the delivery of smooth, efficient and consistent best
practices of the functions of the Customer Service Desk. You will be
responsible for delivering bespoke processes and procedures of the
overall Customer Service Program by providing all Customers with
excellent services and ensuring that their expectations are constantly
met.



Key Responsibilties



  • To ensure smooth and efficient operations at the Customer
    Service desks by providing all Customers with bespoke quality
    servicesand ensuring that their expectations are constantly met.
  • To have a high level of product knowledge of the property and its facilities as well as the city where the asset is located.
  • To handle general inquiries received at the Customer Service desks from internal and external Customers.
  • To
    ensure that the Customer Service Team leader and Supervisor are updated
    and informed about all feedback received from Customers at the Customer
    Service desks.
  • To answer telephone calls at the Customer Service desks for any queries.
  • To capture and log all customers requests and complaints in the system.
  • Handle Customer complaints according to the departments processes and SOPs.
  • Prepare
    shift closing at the end of each shift, ensuring their individual
    reports are tallying in balance and correctly recorded. Ensure all cash
    is securely deposited at the end of each shift according to the
    departments processes and SOPs.
  • To ensure that the cash-in-hand is securely handled at all times according to the departments processes and SOPs.
  • Assist fellow Customer Service Officers, whenever required.
  • To carry out meet and greet duties, whenever required, for tour related groups, schools etc.
  • To
    provide accurate information to Customers related to running promotions
    set by the Marketing department and ensure execution as per the set
    SOP.
  • To actively promote, sell and upsell MAFP Gift Cards and carry out all related processes and procedures.
  • To
    promptly and accurately carry out the registration of eCoupon
    procedures required ensuring that departments processes andSOPs are
    always adhered to.
  • Responsible for handling the products sold at
    the Customer Service desk by maintaining accurate inventory levels and
    strictlyfollowing all accounting-related procedures. Report any
    discrepancies directly and immediately to the Customer Service Team
    Leader or Supervisor.
  • Assist the Customer Service Team
    Leader/Supervisor in gathering information related to the in-store
    merchandise and activities such as sales and promotions.
  • Regularly
    audit all in-mall directories to ensure that all information is
    up-to-date. Report any discrepancies to the Customer Service Supervisor.
  • Ensure media enquiries are acknowledged and referred to the appropriate MAFP colleague or department.
  • To carry out Call Centre duties (if applicable) when scheduled, adhering to the department processes and SOPs.
  • Report
    any shortage or faults (e.g. supplies shortage, faulty equipment,
    etc..) immediately to your Customer Service Team Leaders/Supervisor.
  • Assist
    in monitoring all asset facilities, signage and common areas; to ensure
    that the mall is always in an immaculate condition and report any
    problems or concerns immediately to the Customer Service Team
    Leader/Supervisor.
  • Responsible of the tidiness and cleanliness of the Customer Service desks.



Required Qualifications/Experience



  • A bachelor degree in any discipline
  • At least 1 year of customer service experience or in a customer-oriented role.
  • Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.
  • Proficiency in using Microsoft Office applications

Apply Now

للمزيد من الوظائف فى تخصص

Accounting


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