Job Description

About inDriver: inDriver is an international Ride-hailing company with a global presence in 45 countries and over 600 cities, headquartered in California. We create a global high-tech product that changes the lives of millions of people for the better. We are among the worlds top 3 mobile services for booking trips: 120 million installations, and over 1 billion trips.

 We are hiring Live chat support agents with the below details:

What you will do:

Respond to customer queries in a timely and accurate way, via chat.

Identify customer needs and help customers use specific features.

Update our internal databases with information about technical issues and useful discussions with customers.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share it with our supervisors teams.

Assist in training junior Customer Support Representatives if needed. 

Job Requirements

What we expect from you:

Correct and speed typing of Arabic.

Upper-Intermediate English is welcomed.

Good verbal communication skills.

Multi-tasking work in a team.

Stress resistance.

High level of responsibility.

Computer literacy.

Attention to detail.

Working terms:

Location of the office is Heliopolis Misr-Gdida.

Rotational shift schedule.

Work from the office with No transportation.

Social insurance & medical insurance.

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