الرئيسية / الوظائف / 6732 مشاهدة06 مايو 2023


Customer Relation Officer at Reportage Egypt Real Estate Development - STJEGYPT



Customer Relation Officer at Reportage Egypt Real Estate Development - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: 7000 EGP
Salary Type : Net Salary
Location: Cairo , EG

Job Details

Experience Needed:
0 to 1 year
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:
5000 to 7000 EGP Per Month

Job Description

  • Monitoring customer accounts to identify overdue payments.
  • Follow up on customer collections.
  • Keeping accurate records and reporting on collection activity.
  • Find and contact clients to ask about their overdue payments.
  • Take actions to encourage timely debt payments.
  • Update account status records and collection efforts.
  • Contacting customers and informing them of their overdue bills.
  • Supports
    and provides superior service via phones, and e-mails as a receiver and
    caller and follow-up on customer inquiries and complaints that is not
    fulfilled or resolved on queue ensuring full customer satisfaction.
  • Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
  • Use
    questioning, trouble shooting and listening skills that support
    effective telephone communication and help in solving the customers
    problems & complaints to ensure achieving the FCR target.
  • Updates
    the existing database with changes and the status of each
    customer/prospective customer whenever required and complete call logs
    and reports so that we have a valid reference and database for our
    customers to ensure proper planning & to guarantee taking the right
    decisions.
  • Maintains the required knowledge level of the
    companys products, services, & solutions and stick to the agreed on
    formal information sources to ensure delivering full and accurate
    information to the customer.
  • Follows the agreed-on guidelines,
    policies, processes, & procedures to ensure maintaining the
    customers data confidentiality.

Job Requirements

 

  • Females only.
  • leave in New Cairo is a must.
  • Fresh Grads are Welcome to apply 
  • From 6 months to 1 year Experience.
  • University Degree in a relevant discipline.- AUC,GUC, BUE, MSA, MIU Graduates is preferable
  • Very Good in Arabic & English (Reading, Writing & Oral)
  • Very good computer skills
  • Good communication skills.
  • Ability to work with a team and being an effective team member.

Apply Now

للمزيد من الوظائف فى تخصص

Customer Service


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