Customer Relation Officer at Reportage Egypt Real Estate Development - STJEGYPT
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Work Type : Full Time Experience : 0-3 Years
Gender : male and female Salary: 7000 EGP Salary Type : Net Salary Location: Cairo , EG
Job Details
Experience Needed:
0 to 1 year
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:
5000 to 7000 EGP Per Month
Job Description
Monitoring customer accounts to identify overdue payments.
Follow up on customer collections.
Keeping accurate records and reporting on collection activity.
Find and contact clients to ask about their overdue payments.
Take actions to encourage timely debt payments.
Update account status records and collection efforts.
Contacting customers and informing them of their overdue bills.
Supports and provides superior service via phones, and e-mails as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customers problems & complaints to ensure achieving the FCR target.
Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
Maintains the required knowledge level of the companys products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.
Follows the agreed-on guidelines, policies, processes, & procedures to ensure maintaining the customers data confidentiality.
Job Requirements
Females only.
leave in New Cairo is a must.
Fresh Grads are Welcome to apply
From 6 months to 1 year Experience.
University Degree in a relevant discipline.- AUC,GUC, BUE, MSA, MIU Graduates is preferable
Very Good in Arabic & English (Reading, Writing & Oral)
Very good computer skills
Good communication skills.
Ability to work with a team and being an effective team member.
