الرئيسية / الوظائف / 1745 مشاهدة01 يونيو 2023


Patient Relation Officer - Sphinx Kidney Center - STJEGYPT



Patient Relation Officer - Sphinx Kidney Center - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: 5000 To 6000
Salary Type : Net Salary
Location: Egypt

Job Requirements

- Graduate with a bachelor degree (No need for a medical background) 
- Fluency in English both writing and speaking 
- Computer skills and proficiency in Microsoft Office
- Strong analytical thinking and the ability to handle multiple tasks concurrently
- Excellent customer service skills to provide ongoing support for patients and their families
- Effective verbal and written communication skills

Job Description:  

  • Arrange concierge services for the international clients ( Airport pick up, hotel booking, etc)  
  • Answer patient calls, emails and questions
  •  Confidentially manage patient accounts
  •  Schedule patient visits and answer pre-visit questions, including about billing
  •  Discuss cost of service, insurance coverage, and payment options with the patient
  •  Work as a team player to ensure each patient receives the best service possible
  • Schedule any necessary outpatient appointments
  • Get prior authorizations for procedures
  • Scan documents into patient charts
  • Meet with patients and families regarding treatments, procedures, medications, and continuing care.
  • Assist care team with setting goals for quality assurance and best practices
  • work closely with the accounting department regarding the invoices and quotation for the international clients.  
  • Treat patients with empathy and respect while conducting oneself in a professional manner
  •  Check-in on patients regularly and evaluate and document their progress
  • Writing medical reports

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