ACCOUNTABILITIES
Achieve sales targets covering all required banking products as per branch business objectives
Identify sales opportunities and utilize those to achieve customer efficiency
Explain products and services to customers in order to achieve sales
Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
Resolve issues and complaints from customers escalate issue when outside authority
Process requests from existing and new customers and provide them with excellent service from day one
Send receive and file confirmations and ensure transfers are properly processed
Create update and maintain relevant customer records ensuring that data is recorded appropriately
Ensure all activities comply with corporate governance regulatory legal frameworks
Education
Bachelors degree in relevant discipline
Knowledge of banking operations compliance and risk issues
Experience
Minimum 2 years of banking experience