Job Description:
Handling Inbound & outbound calls
Handling customers requests (Issue - Reissue - Refund - extras ).
Handling the queues work.
Handling all System failures ( QCT – Failed bookings – P.P etc..)
Dealing with customer requests received through different channels Following the company process & procedures and updating the systems according to transactions.
Ensure services are provided to customers in a timely manner
Responsible for daily communication with providers.
Responsible to ensure that the number of bookings assigned in the list is all done
Job Requirements:
2 years experience in a similar role in a Call Center or Online Travel Agencies.
Hands-on experience in GDS (Sabre or Amadeus) is a must.
Good/Excellent command of the English Language is a must.
Flexibility to work on rotational shift basis and rotational days off.
