Answer All customers contact professionally and accurately in line with the latest guidance.
Identify the needs of the costumers through effective listening / questioning helping them achieve their best outcome.
Respond to queries politely and educate customers with regards to banking products and services.
Be a role model for the banks digital service promoting usage at every opportunity.
Use available support tools to problem solve and resolve queries remove the barriers.
Educate customers and resolve customer Internet Banking inquires and general complaints.
Complete accurate system notes and updates.
When unable to resolve at first touch route accurate service requests to appropriate departments.
Provide Precise and accurate information to customers challenging processes where appropriate.
