Quality & Services
Ensure proper stationeries and merchandising in the Branch at all time guided by communication plan.
Ensure handling and covering all customer requests/ inquiries to ensure services excellences
Efficiently handle customers complaints, escalating as appropriate.
Responsible for operations of (Express Banking, Advisory) in terms of authorizations, custodies and reviewing all related reports.
Regularly promote the usage of other delivery channels via day-to day contacts with the customers.
Ensure continuous flow of appointments at Advising Zone.
