Job Responsibilities
Diagnose reported issues and try to resolve them using available information resources and researches.
Escalate unresolved issues or those requiring urgent attention to concerned consultant or Senior consultant.
Learn and understand the Business & IT environments including; understanding business processes, automotive and Al-Mansour businesses, SAP, assigned modules and the implementation of assigned SAP module/s.
Participate in the development and update of user manuals.
Participate in the on-the-job training and preparation and update of training materials to end users.
Prepare activity reports.
Respond to requests for support/assistance in person, via phone or electronically.
Stay current with system information, changes and updates.
Track requests and document resolutions.
Education
Bachelor Degree in Computer Science or Information Technology
