الرئيسية / الوظائف / 3895 مشاهدة22 نوفمبر 2023


Customer Service Office at Mall of Arabia - STJEGYPT



Customer Service Office at Mall of Arabia - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo- Egypt
Job Description
  • To interact with customers as per the customer service standards.
  • To maintain the Mall image through complying with appearance and attendance standards.
  • Maintain a thorough knowledge of the Mall Of Arabia services, facilities, stores/locations and promotional activities to handle product and service inquiries and update the database sheet on daily basis at all desks.
  • Proactively solicit feedback and suggestions while making regular surveys with customers to enhance our services.
  • Coordinate with Customer Service Supervisor/Manager and internal departments with regard to the Mall s Reporting Process and Response Procedures and maintain a clear understanding of Customer Services role and areas of responsibility (such as store guide, lost and found, taxi, extend assistance to handicap or special needs customers.
  • create memorable customer interactions, assist customers and provide excellent customer service by providing directions, information, answering questions, and performing other Mall s specific duties as assigned in a pleasant matter reflecting warm hospitality.
  • Solve and report the customer complaints and problems on the spot, and adhere to a time frame for the escalated complaints to the supervisory or managerial level.
  • Regularly observe the issues that may affect the customer satisfaction negatively with consistent follow up and pursuit solutions to provide better Customer Experience.
  • Develop and maintain strong relationships with tenants and educate them about the Mall s services and promotional activities.
  • Assist with Tenants memos whether creation or distribution.
  • Responsible for the park ticketing procedures by handling cash during shifts.
  • Assist the marketing team in their promotions, activities conducted in the mall.
  • Actively promote Marketing activities during the day, activate daily and seasonal publications, and offering loyalty program, sales coupons and prizes to all customers aiming to increase the Mall s wealth.
  • Prepare daily/weekly/monthly detailed reports for the voice of customers (such as complaints, suggestions, permission requests, tenants behavior and their commitment toward the Mall regulations, etc.)
  • Participate in special projects and assume other duties and responsibilities as assigned.
Job Requirements
  • University degree.
  • Very good in Arabic & English speaking and writing
  • Very good knowledge computer office applications

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Customer Service


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