Customer Service Office at Mall of Arabia - STJEGYPT
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Work Type : Full Time Experience : 0-3 Years
Gender : male and female Salary: Not mentioned Salary Type : Net Salary Location: Cairo- Egypt
Job Description
To interact with customers as per the customer service standards.
To maintain the Mall image through complying with appearance and attendance standards.
Maintain a thorough knowledge of the Mall Of Arabia services, facilities, stores/locations and promotional activities to handle product and service inquiries and update the database sheet on daily basis at all desks.
Proactively solicit feedback and suggestions while making regular surveys with customers to enhance our services.
Coordinate with Customer Service Supervisor/Manager and internal departments with regard to the Mall s Reporting Process and Response Procedures and maintain a clear understanding of Customer Services role and areas of responsibility (such as store guide, lost and found, taxi, extend assistance to handicap or special needs customers.
create memorable customer interactions, assist customers and provide excellent customer service by providing directions, information, answering questions, and performing other Mall s specific duties as assigned in a pleasant matter reflecting warm hospitality.
Solve and report the customer complaints and problems on the spot, and adhere to a time frame for the escalated complaints to the supervisory or managerial level.
Regularly observe the issues that may affect the customer satisfaction negatively with consistent follow up and pursuit solutions to provide better Customer Experience.
Develop and maintain strong relationships with tenants and educate them about the Mall s services and promotional activities.
Assist with Tenants memos whether creation or distribution.
Responsible for the park ticketing procedures by handling cash during shifts.
Assist the marketing team in their promotions, activities conducted in the mall.
Actively promote Marketing activities during the day, activate daily and seasonal publications, and offering loyalty program, sales coupons and prizes to all customers aiming to increase the Mall s wealth.
Prepare daily/weekly/monthly detailed reports for the voice of customers (such as complaints, suggestions, permission requests, tenants behavior and their commitment toward the Mall regulations, etc.)
Participate in special projects and assume other duties and responsibilities as assigned.
Job Requirements
University degree.
Very good in Arabic & English speaking and writing
