الرئيسية / الوظائف / 1133 مشاهدة11 نوفمبر 2023


Customer Service Agent at Axios International - STJEGYPT



Customer Service Agent at Axios International - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Location: Egypt- Cairo

Duties and Responsibilities

  • Liaise with pharmacies, patients and other involved stakeholders in the program
  • Cost-sharing solution administration.
  • Work closely with the Program team to secure patient file approval.
  • Ensure that current patients receive their medications quickly and efficiently
  • Coordinate with the Program team to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance.
  • Maintain and update electronic Program files, including patient and quality assurance data.
  • Conduct administrative duties for the office.
  • Manage the inbound and outbound calls and responding to patient inquiries and concerns
  • Providing patients with the organization and program related information


Relationships

  • Work closely with the management team in the region.
  • Reporting to the Program Manager in the region
  • Work with the related divisions of Axios
  • Maintain ongoing and frequent communication with Axios staff including Axios global staff.


Competencies

  • Application of job Knowledge
  • Concern for Order and Quality
  • Adaptability and flexibility
  • Dependability
  • Teamwork


Educational Background and Experience

  • Any Degree where medical or public health background is preferred
  • 0 to 2 years working experience in an administrative role is ideal
  • Good command of both spoken and written English and Arabic
  • Experience in data entry, monitoring and management
  • Knowledge of fieldwork desirable

Apply Now

للمزيد من الوظائف فى تخصص

Customer Service


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