Key Responsibilities:

• Respond to customer inquiries via phone
• Resolve customer issues, concerns and complaints in a timely and professional manner
• Provide accurate and helpful information to customers
• Update customer records and communication logs
• Follow the right process of communicating with other departments to resolve customer issues
• Identify and escalate issues to management as needed
• Follow up with customers to ensure that their problems are resolved to their satisfaction when needed
• Handle customer inquiries with empathy and understanding
• Maintain a positive and professional attitude with customers at all times
• Meet or exceed customer service performance metrics
• Stay up-to-date on company products, services, policies, and procedures

Basic Qualifications:

• Excellent knowledge of policies and processes
• Able to work in a fast-paced environment and keep up with all the policy updates
• Outstanding logical thinking and problem-solving skills
• Strong communication and customer handling skills
• Good email writing skills for internal communication
• Strong English spoken & written skills are needed to meet the daily tasks

Must have:

• Own a personal laptop
• Able to work form home

Job Type: Full-time

Salary: E£12,000.00 - E£15,000.00 per month

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