الرئيسية / الوظائف / 5214 مشاهدة11 نوفمبر 2023


Customer Service Representative at CDI - STJEGYPT



Customer Service Representative at CDI - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: 15000
Salary Type : Net Salary
Location: Egypt- Cairo

Key Responsibilities:

  • Respond to customer inquiries via phone
  • Resolve customer issues, concerns and complaints in a timely and professional manner
  • Provide accurate and helpful information to customers
  • Update customer records and communication logs
  • Follow the right process of communicating with other departments to resolve customer issues
  • Identify and escalate issues to management as needed
  • Follow up with customers to ensure that their problems are resolved to their satisfaction when needed
  • Handle customer inquiries with empathy and understanding
  • Maintain a positive and professional attitude with customers at all times
  • Meet or exceed customer service performance metrics
  • Stay up-to-date on company products, services, policies, and procedures

Basic Qualifications:

  • Excellent knowledge of policies and processes
  • Able to work in a fast-paced environment and keep up with all the policy updates
  • Outstanding logical thinking and problem-solving skills
  • Strong communication and customer handling skills
  • Good email writing skills for internal communication
  • Strong English spoken & written skills are needed to meet the daily tasks

Must have:

  • Own a personal laptop
  • Able to work form home

Job Type: Full-time

Salary: E£12,000.00 - E£15,000.00 per month

Apply Now

للمزيد من الوظائف فى تخصص

Customer Service


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