What you will do:

• Helping and solving appeals of users
• Translation of texts
• Training and hiring new agents
• Supervise and monitor the activities of agents
• Control the compliance of agents with production discipline
• Prepare reports on the quality of work
• Answering questions from staff and providing guidance and feedback
• Devise ways to optimize procedures and keep staff motivated

What we expect from you:

• Developed communication skills
• Fluent in Arabic, and English
• Knowledge Russian language would be an advantage
• Competent verbal and written communication
• The initiative, independence, focus on the result, the ability to bring things to a close
• Ability to work with large amounts of information and multi-tasking
• Organizational skills
• Management skills
• Friendliness, tactfulness and resistance to stress
• Assiduity and patience
• Work experience in a similar position
• Willingness to travel

Working terms:

• The probation period for 3 months
• Initial training
• Working hours: shift work from 7:00 am to 7:00 pm and 7:00 pm to 7:00 am, 2 days on and 2 days off

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