الرئيسية / الوظائف / 4266 مشاهدة08 فبراير 2024


Associate - Card Operations (MGN Egypt) - Mashreq Bank - STJEGYPT



Associate - Card Operations (MGN Egypt) - Mashreq Bank - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Growth Salary
Location: cairo

Job Purpose

  • Perform all maintenance activities both financial and non- financial activities
  • Handle instructions and enquiries from stakeholders and ensure Bank s SLAs are met in achieving Customer Satisfaction
  • Ensure client documentations to ensure the customer is complying with the internal KYC policies, Compliance and Regulatory Requirements
  • Identifying the risk factors associated with the customer
  • Daily processing of post-issuance credit / debit card maintenance activities.
  • • Ensure to process all the assigned activities accurately and in timely manner.
  • • Highlight any exceptions immediately to the Team Leader.



Key Result Areas


  • Data input – checking all incoming requests and confirming they are complete and accurate.
  • Ensure that the daily maintenance activities are carried out in line with the laid down policies and procedures.
  • Ensure performance of following activities are processed within the established turnaround time :
  • Card Cancellations
  • Address Change
  • Card Renewals.
  • Card Replacements
  • Auto Payment Instructions
  • Re-ageing etc..
  • Responsible for consistently meeting the service standards and indicators for the Unit.
  • Assist in managing and fulfilling maintenance related projects / assignments.
  •  Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.
  •  Demonstrate sprit of team work and effort.
  •  Strive to deliver superior service to meet and exceed card members expectations.



Knowledge, Skills, and Experience

  • Candidate with 0-3 years of experience in Credit card Maintenance
  • Quick Learner and provide high quality output
  • Good Communication and interpersonal skills
  • Ability to work under high pressure and complex operational environment
  • Client Focused
  • People with previous credit card Maintenance experience would be added advantage
  • Strong knowledge on MS Office tools, MIS reporting and analysis


Apply : Press Here

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