Job Purpose

• Perform all maintenance activities both financial and non- financial activities
• Handle instructions and enquiries from stakeholders and ensure Bank s SLAs are met in achieving Customer Satisfaction
• Ensure client documentations to ensure the customer is complying with the internal KYC policies, Compliance and Regulatory Requirements
• Identifying the risk factors associated with the customer
• Daily processing of post-issuance credit / debit card maintenance activities.
• • Ensure to process all the assigned activities accurately and in timely manner.
• • Highlight any exceptions immediately to the Team Leader.

Key Result Areas

• Data input – checking all incoming requests and confirming they are complete and accurate.
• Ensure that the daily maintenance activities are carried out in line with the laid down policies and procedures.
• Ensure performance of following activities are processed within the established turnaround time :
• Card Cancellations
• Address Change
• Card Renewals.
• Card Replacements
• Auto Payment Instructions
• Re-ageing etc..
• Responsible for consistently meeting the service standards and indicators for the Unit.
• Assist in managing and fulfilling maintenance related projects / assignments.
•  Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.
•  Demonstrate sprit of team work and effort.
•  Strive to deliver superior service to meet and exceed card members expectations.

Knowledge, Skills, and Experience

• Candidate with 0-3 years of experience in Credit card Maintenance
• Quick Learner and provide high quality output
• Good Communication and interpersonal skills
• Ability to work under high pressure and complex operational environment
• Client Focused
• People with previous credit card Maintenance experience would be added advantage
• Strong knowledge on MS Office tools, MIS reporting and analysis

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