Candidate Profile

• Minimum of high school diploma with 6 months of experience in a customer service role preferably in the banking industry
• Excellent communication interpersonal and negotiation skills Thrive in a fast-paced environment and build rapport with diverse audiences
• Ability to fluently communicate in the required language of support both written and verbally
• Ability to multi-task prioritize effectively be flexible and adaptable to changes and meet deadlines consistently
• Basic computer navigation skills and PC Knowledge
• Ability to work as a team member as well as independently
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner
• Able to rotate shifts as needed
• Strong problem-solving and analytical abilities. Can quickly assess situations identify root causes and develop effective solutions
• Courteous with a customer-centric mindset Passionate about exceeding expectations and delivering exceptional service
• A strong understanding of financial concepts and principles (a plus)
• Apply from here