Sales/Relationship Management:
Efficiently direct the walk-in traffic to the appropriate service zone generates referrals for the Branch through contacts with walk-in traffic, booking necessary appointments for PBs/SPBs at Advisory Zone
Quality & Services
• Professional greeting of walk-in customers, directing them as appropriate.
• Manage the counter queue by identifying customers needs and assisting them in completing required forms prior to approaching the counter.
• Externalizing low added value transactions towards self-service zone by educating customers on the use of the machines.
• Promptly & effectively handle fast services & inquiries
• Book appointment for customers seeking products sold at the Advisory Zone or a complex customer transaction.
• Promptly and efficiently handle customer quick inquiries / complaints.
• Generating a continuous flow of referrals/ appointments as per target set in the commercial action plan.
• Enhance Role in Business Referral Program Process.
• Responsible to handle New Que-Matic System Process.
• Responsible to handle New Customer feedback on I-Pad System.
• And any other assigned tasks.
CBE, Compliance, Audit, Procedures
• Handle KIO, returned mail & receipt of general mail of the branch.
• Handling cheque books & Debit Cards delivery to customers within the bank policies and procedures
• Fulfill KYC for Non- ADIB customer, if the assigned staff has no stamp, he / she should sign after adding attested by “ العميل وقع أمامي وتحققت من شخصيته“ -on the KYC signed by the customer- in addition to his / her E0.
• And any other assigned tasks.
Minimum Qualifications:
Minimum Experience:
Job specific Skills:
·Good communication and relationship building skills.
· Exemplifies Core Competencies: analysis, communication, customer focus, teamwork, functional proficiency and managing change.
