Job Description

 Set up and optimize company pages within each platform to increase the visibility of company’s social content

Moderate all user-generated content in line with the moderation policy for each community

Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information

Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

Job Requirements

Experience in moderating social media channels

ability to handle customers in a professional way 

ability to handle large number of messages

Experience in customer service generaly

Hybrid

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