Front Office Agent at Wego - STJEGYPT
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Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo- Egypt
Responsibilities:
- Dealing directly with customers either through phone, live chat or email.
- Respond promptly to customer inquiries.
- Educating clients, explaining procedures, answering questions and providing knowledgeable answers.
- Determines availability and comparing prices.
- Maintains and improves quality results by adhering to standards and guidelines.
- Establishing policies by accessing and verifying client information.
- Maintains contact center environment and database.
- Follow up on clients where necessary.
- Following communication “scripts” when handling different topics.
- Identifying clients needs, clarify information, research every issue and provide solutions and/or alternatives.
- Obtain and evaluate all relevant information to handle travel requests efficiently.
- Increase the customer satisfaction and enhance the customer experience.
- Handle and resolve customer complaints.
- Meeting required targets.
- Any other duties related to the job
Job Requirements
Requirements:
- Fluency in English at a B2 level.
- A minimum of 6 months of experience in the contact centre field is required.
- Awareness and experience in the travel industry.
- Only graduates will be considered for the position.
- Strong communication skills are a must-have for this role.
- Military service completion or exemption is necessary.
- The candidate should be flexible with rotational shifts and days off.
- Males must be flexible with night and overnight shifts.
- The job requires working in an onsite setting.
- Apply Now
للمزيد من الوظائف فى تخصص
Customer Service