الرئيسية / الوظائف / 16225 مشاهدة28 أبريل 2024


Customer Relationship Officer/Senior Officer at Arab African International Bank - STJEGYPT



Customer Relationship Officer/Senior Officer at Arab African International Bank - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo,EG

About the job:

  • Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
  • Open all types of accounts (current, savings, time deposit, saving certificates).
  • Identify when and where to refer customers to an appropriate area of delivery for specialist sales help or advice.
  • Own and handle customer queries by taking ownership and responding in a timely manner.
  • Handle transactions of large amounts according to his higher authorization limits and longer experience.
  • Negotiate with the clients to open new TDs, CDs, personal loans, and credit cards to increase the bank profitability.
  • Influences customers to buy or retain AAIB products or services by following a prepared script to give product reference information.
  • Achieves sales targets in both liabilities & assets products in addition to bank assurance assigned by the branch manager, participates in branch sales campaigns.
  • Assist customers with replacing lost or stolen credit, prepaid or debit cards.
  • Present funds received from customers to the Teller for deposit and obtain a receipt for customers.
  • Cross-sell AAIB products and services based on customer needs in accordance with the banks program standards.
  • Finish any assigned required tasks and replaces any other Customer relationship Officer when needed.
  • Follow up with potential clients to propose new offers, ask for pending documents, and answer inquiries.

Qualifications & Experience:

  • Bachelors degree in Business Administration, accounting, finance, or any related discipline
  • Good knowledge of the banking industry and products
  • For the Officer: 1 - 2 years of experience
  • For the Senior Officer: 2 – 4 years of experience performing teller/customer service representative responsibilities or similar capacity.
  • Very good command of English & Arabic Language
  • Apply Now
  • للمزيد من الوظائف فى تخصص

    Banking


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