About the job:

• Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
• Open all types of accounts (current, savings, time deposit, saving certificates).
• Identify when and where to refer customers to an appropriate area of delivery for specialist sales help or advice.
• Own and handle customer queries by taking ownership and responding in a timely manner.
• Handle transactions of large amounts according to his higher authorization limits and longer experience.
• Negotiate with the clients to open new TDs, CDs, personal loans, and credit cards to increase the bank profitability.
• Influences customers to buy or retain AAIB products or services by following a prepared script to give product reference information.
• Achieves sales targets in both liabilities & assets products in addition to bank assurance assigned by the branch manager, participates in branch sales campaigns.
• Assist customers with replacing lost or stolen credit, prepaid or debit cards.
• Present funds received from customers to the Teller for deposit and obtain a receipt for customers.
• Cross-sell AAIB products and services based on customer needs in accordance with the banks program standards.
• Finish any assigned required tasks and replaces any other Customer relationship Officer when needed.
• Follow up with potential clients to propose new offers, ask for pending documents, and answer inquiries.

Qualifications & Experience: