Qualifications
B.E / B.Tech or equivalent degree in Computer Science or a related field.
3 + years overall development/technical support experience.
Proven track record in troubleshooting and identifying the root cause of issues in complex, high-throughput distributed systems.
Knowledge on payment processing, payment methods and wallets
Experience on APIs, SDKs and plugins
2+ year experience with scripting and/or programming languages (JavaScript, PHP, Python, Java, etc…)
Understanding of XML/SOAP/JSON, web services, web application development, and industry-standard commerce systems.
General knowledge in multiple technology domain areas (e.g., compute, hardware, data storage, network, software development, security, , etc.).
Demonstrated skill and passion for problem solving and operational excellence.
Able to dive deeply into technical details with a customer and drive a constructive technical discussion (e.g., assess impact, systems involved, configuration, metrics/relevant data).
Can distill customer technical needs into clear, concise written documentation (e.g., case, email, etc.) and/or present these findings to an internal engineering team.
Preferred Qualifications
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
Effective prioritization and time management skills.
Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management.
Confidence to drive and manage large conference calls.
Excellent communication skills - written and verbal.
Effective organizational skills to maintain a consistently high standard of operations in a fast-paced environment
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