Key Areas of Responsibility:
Acts as the single point of contact for all order fulfillment issues at point of order and after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues
Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all down stream processes and monitor impacts
Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
Maintains the rollout schedule and documents deviations, escalating as appropriate
Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
Ensures all order lines are invoice eligible in line with revenue recognition targets
Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
Participation in weekly LOS and Revenue Assurance meetings
Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
Balances delivery expectations with delivery capabilities
Mange warehouse people and control all the in /out transactions
Strives to delight customers with existing and innovative techniques
Follow global processes and procedures utilizing call management tools and or improvisation
Proactive engagement with Account Support
Execute continuous improvement on quality and compliance to processes
Enters and maintains product sourcing rules and assignment sets, item pricing, and related data
Works on a diverse scope, which requires analysis within general defined practices
Monitors inventory levels to assure material will be available to meet customer delivery requirements
Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately
Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives
Basic Qualifications:
1-3 years of related experience
BA/BS degree in Business, Supply Chain, Logistics, or related field
Proficient in English
Extensive knowledge of general business methods and practices with an emphasis in materials and logistics management
Ability to identify and remove obstacles to ensure organization results are achieved
Demonstrates a sense of urgency for customers
Applies functional expertise to improve financial and operational results, and customer satisfaction measurements
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