Accountabilities & Key Roles
Identify customer needs and fulfilling it with proper banks products or services.
Handle customers requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.
Promote & sell bank products/services to achieve the yearly set targets .
Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS)
Ensure that brochures are up to date and in place
Carry/handle efficiently custody items , keys as per custodian matrix and relevant P&P
Adhere to Branch Operating Model .
Carry out any task requested by BM.
Job Requirements
Education:
Minimum Bachelor degree in business administration or finance.
Experience:
Minimum 3 years experience in banking or finance.
Competencies:
Full awareness of bank products, services, rules & regulations.
Strong orientation for sales and services.
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