Key Responsibilities
Follow up with external audit teams and internal stakeholders to timely generate service level KPIs reports
Run, maintain & analyse service level loss tree
Effectively communicate the results on weekly basis to key stakeholders
Generate and communicate the regional reports and customer service excellence dashboards
Knowledge management of service level KPIs across all departments
Drive, champion and lead service level enhancement projects (implementation/alignment/project planning)
Partner with internal and external stakeholders to drive mutual service level enhancement agreements
Perform business complexity analysis to influence key process, structure enhancement projects
Align, facilitate and monitor customer service department savings projects
Required Experience And Skills
Bachelors degree in Engineering
0–1 years of relevant experience in a similar industry
Previous internships in factories/FMCGs in supply chain is a must
High proficiency in Microsoft Excel
Previous experience/knowledge in RPAs and Automation is a plus
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