Job Responsibilities
Attend client meetings regarding production processes, capacity, timelines, etc. as needed.
Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring of project progress, and generation of the client/project invoice.
Translates client requests and requirements into detailed and technical instructions for production teams.
Partners with the client, Client Growth, and project teams to resolve identified project issues and ensures high quality standards in all client deliverables.
Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
Initiates new data item requests utilising the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed.
Participates in, and sometimes leads, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
Utilises systems and databases to enter client information and or retrieve information as needed and verifies all client information is current in the database.
Assists in resolution of customer complaints and quality assurance issues as needed.
Additional duties as assigned.
Qualifications / Requirements
Fluent in Arabic and English
Bachelors Degree in Business Administration, Marketing or related field
Project / Artwork coordination experience or equivalent combination of education and experience
High degree of proficiency MS Office Suite, Outlook &
Internet applications
Strong analytical, prioritising, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion) & planning skills
Strong verbal and written communication skills (including analysis, interpretation & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with peers and colleagues across the organisation, as well as, internal and external clients
Ability to work well autonomously and within a team in a fast-paced deadline-orientated environment
Ability to work with and influence peers and senior management
Self motivated with critical attention to detail, deadlines and reporting
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