Responsibilities
Ensuring an appropriate order flow
Management of the communication with the sales department and customers.
Monitoring and evaluation of all orders and sales processes
Handling the order management process through the value chain.
Manage incoming calls from customers and deal with their inquiries.
Manage customers feedback, opportunities and complaints.
Working closely with different departments within the value chain.
Creating weekly and monthly reports.
What You Will Need?
Qualifications And Skills
Bachelors degree in business, Accounting, Finance or another related field.
Fluent spoken and written English (French & German will also be beneficial)
Tech Savvy, comfortable entering and retrieving data on web-portals, etc.
Excellent math, organization, and time management skills
Customer service experience with superior phone skills
Ability to work in a fast paced, performance-based environment
Practical experience in a similar position is a plus
High customer service orientation
Detail-orientation and good analytical skills
Ability to communicate at different levels
Good problem-solving as well as organizational skills
Ability to both work effectively in a team and independently
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