الرئيسية / الوظائف / 1246 مشاهدة26 مارس 2020

Support Engineer,Microsoft - STJEGYPT

Support Engineer,Microsoft - STJEGYPT


Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo, EG
About The Role


Support Engineers (SE) serve as frontline technical resources for Microsofts customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.


You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) solving high level complex, and potentially politically charged problems, involving broad, in-depth product knowledge or in-depth product specialty; this may also include support of additional product lines. The role requires an excellent communicator and service oriented professional, daily demonstrating the CARE behaviors; Communicate Effectively, be Accountable, be Resourceful and Empathic.


Responsibilities


Core Responsibilities:


Exhibit leadership through personal responsibility, accountability and teamwork
Scope a customers issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
Act internally as a customer advocate.
Act as a technical focal point where needed with other 3rd party companies
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
Advise customers on how to gain additional value from their Microsoft products.
Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.


Qualifications


Who we are looking for:


2+ years in a customer facing service role in any capacity
English Language: fluent in reading, writing and spoken
Bilingual - French or German
Apply for here

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