Job Purpose
• To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution.
• To deliver challenging Prestige sales and service targets
• To provide expert support and advice to Prestige customers, non-customers and colleagues, responding to referrals and introductions
• Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers.
Main accountabilities and approximate time split
Sales Skills 70%
Outputs:
• Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling, cross selling of products & services through acting as an advisor to retail clients.
• 70% of time is dedicated towards sales .
• Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Run a business portfolio that maximizes opportunities and generates strong growth and good, sustainable returns over the business cycle.
• Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
• Deliver world class customer service practices and ensure adherence to AWBE Service standards.
• Meet all customer contact rules requirements set.
Service 15 %
• Deal with customer complaints to rectify causes to avoid recurrence
• Co-ordinate preparation and execution of account related documentation including mandates and application forms
Rigour 5%
Outputs:
• Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
• Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises
• Adhere filling performance activity sheets timely and with Optimum quality
Team Working
Time split 5%
Outputs:
• Build effective relationships with branch staff and key support functions.
• Support other
Bank colleagues by building their knowledge and understanding of Premier customers, products and services through the delivery of formal and ad hoc training and coaching.
• Provide cover for all staff within Sales when required.
• Provide honest, direct and constructive feedback to others
Accountability
Self
Time split 5%
Outputs:
• Agree performance development objectives with the team leader.
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development
Technical skills / Competencies
Competencies:
• Very strong communication and questioning skills
• Planning and organization skills
• Good numeric and analytical skills
• Excellent Client Relationship Management / Service Oriented.
• Presentation Skills
• Persuading & influencing
• Self starter
• Team working
• Adaptability
• Forward planning
• Decision making
• Quality conscious
• Understanding and meeting customer needs
• Results oriented
Knowledge, Expertise and Experience
Essential
• 3 to 5 years Branch
Banking Experience for the higher grade
Apply for here 
