Published by : Amr Gamil
· Educational Level: Bachelors degree or equivalent
· Previous related CRM automotive experience (Must)
· Very good English language proficiency (Must)
· Age does not exceed 30
· Ability to build a rapport with a wide range of people
· Ability to prioritize and meet deadlines on multiple assignments
· Strong communication and customer handling skills
· Unlimited resilience, drive, energy and talent
Handling the different complaints channels (CRM- Call Center – Chevrolet Website – Social Media- Individuals) within 48 Hours
Receiving Customers calls and handling their requests.
Arranging visits for customers to the branch for solving their complaints, arrange with other branches if the customer is near to them.
Ensure that all complaints are received and handled efficiently in a way that exceeds our customers expectations
Ensuring the root cause resolutions are done for any complaint to avoid complaints repetition
Coordinate with Call center and Marketing Dep to manage the Operations of the Complaints Management Team, managing the relationship between Mansour and the customer
Providing the customers with accurate information related to the companys products and services.
Handling CPA and GM customers complaints, arranging for towing vehicles for inspection and coming back, handling buybacks.
Calling customers on their spare parts arrival.
Handling customers external letters and internal letters with spare parts department.
Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level
Coordinate between The Customers and Service Manger and General Motors
Tracking the Follow up Survey on daily basis and preparing weekly report
Tracking and analyzing CSI reports.Apply for here