Published by : Amr GamilJOB PURPOSE:
Supports application configuration/ parameterization on production/ testing environments, facilitate the resolution of customer (internalExternal) issues, ensures that support addressing production issues in line with SLAs and work with Business owners to document production defects and assess their impacts to the bank channels.
KEY ACCOUNTABILITIES:
· act on assigned tasks in SW projects assigned to him. This will include scoping, alternatives validation, testing and post-implementation validation.
· As a team member, this role will also handle, internal IT & business communications effectively.
· This position requires response and issue resolution during nights and weekends as necessary to meet business needs.
· Day to day issues support and align the business requirements
· Act on incidents that service Desk is unable to do so independently.
· Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the E-channels systems. Follow up delivery of incident/ problem solutions.
· Testing/ verifying solutions provided by vendor side. Build/ upgrade known issues.
· Participate in new application testing & deployment. Sanity checks and technical validation of newly delivered releases/ batches of banking SW before handing them over to UAT
· Document, and track, case histories, issues, and actionable steps taken
· Perform software research, testing, and recommendations when needed
· Handle system development of in house developed systems in line with bank agreed system architecture and development tools and following quality standards.
· Review of CRs issues to vendor side from the technical and system perspective and to validate included man/days.
· And any other assigned tasks.
Minimum Qualifications:
· B.sc Computer science, computer engineering or BA
· Specialist: 2-4 years of experience in similar field.
· Senior Specialist: 5+ years of experience in similar field.
· Have previous experience working on banking applications support role or a large scale banking system implementations and troubleshooting.
Job specific Skills:
· Good understanding of .NET, Java applications and SW architecture.
· fair knowledge of building system interfaces and systems integration
· fair knowledge of
Banking systems
· fair understanding of business cycles
· Enthusiastic and fast learner
· Ability to execute multiple projects and initiatives balancing department and organizational demands and resources.
· Delivery of timely and accurate information for decision making.
· Good presentation skills.
· Highly organized and detail oriented.
· Self-motivated and independent.
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