Responsibilities
· Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
· Conducting meetings and presentations to share ideas and findings.
· Performing requirements analysis.
· Documenting and communicating the results.
· Gathering critical information from meetings with various stakeholders and producing useful reports.
· Working closely with business stakeholders, Vendors.
· Providing leadership, training, coaching, and guidance to junior staff.
· Ensuring solutions meet business needs and requirements.
· Performing user acceptance testing.
· Updating, implementing and maintaining procedures SOP.
· Prioritizing initiatives based on business needs and requirements.
· Serving as a liaison between stakeholders and users.
Qualifications
· Bachelor degree in business or related field
· 5 years experience in business analysis ,Operations or customer service in banking field.
· The ability to influence stakeholders and work closely with them to determine acceptable solutions.
· Experience creating detailed reports and giving presentations.
· Fundamental analytical and conceptual thinking skills.
· Excellent communication and time management skills.
· Excellent documentation skills.
· Excellent in English (written and spoken)
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