الرئيسية / الوظائف / 7071 مشاهدة10 نوفمبر 2020


Resource deployment officer , British Council - STJEGYPT



Resource deployment officer , British Council - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG
The Opportunity


The purpose of this role is to support the Resource Deployment Manager to deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery using BOSS and other systems. This role will support recruitment and management of Examiners (incl IELTS & Schools). The pool will participate in bulk recruitment of Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select.


The Challenges


Develop skills in recruitment, delivering training, as well as monitoring & giving feedback on performance of venue staff
Ensuring all required documentation is complete and up-to-date
Communicate effectively when working virtually
Schedule and manage venue staff as per deadlines
Liaise with scheduling administrator on resource requirements for various exams


You Will Be Accountable For


Service delivery


Maintaining up to date database of all venue staff (contact details, training, performance)
Supporting the effective implementation of Back Office Scheduling System & Clock in Clock out across all exams products
Organising and conducting venue staff performance management activities (spot checks, follow-ups)
Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures
Management of IELTS examiner quality and compliance through the Professional Support Network
Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles


Customers/ Relationship and stakeholders


Carries out instructions and requests from line manager and other managers efficiently and effectively.
Working with local HR for compliance with recruitment and induction of resources
Point of contact for all venue staff
Escalates complex issues/ complaints regarding Venue Staff or Examiners to Operations Resource Manager to provide solutions
Risk and compliance
Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
Maintains standards and supports Exam security and compliance
Analysis and reporting
Supports daily/weekly planning/capacity meetings
Analyses outcomes and recommends improvements to resourcing standards
About You (essential Requirements For The Role)
We are looking for someone with good English language skills(speaking and writing B1 level)
You should have a University degree along with 2 year working experience in operations environments
You should have experience working in compliance regulated procedures
You should have experience with planning and scheduling
You should have experience working in a challenging environment against tight deadlines.
You must have knowledge/experience in child protection policies and practices
Desirable Requirements For The Role
Arabic language skills
Knowledge of British Council EDI and recruitment policys and standards
Apply for here

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