About the job
Egypts number one food ordering company. Since 1999 Otlob.com has grown to become one of the leading food ordering portals in the Middle East.
In 2017 We became a part of the worlds largest online food ordering marketplace Delivery Hero group operating in over 50 countries.
Whats On Your Plate?
serving as the first point of contact for customers seeking technical assistance over the phone or email
· Performing remote troubleshooting through diagnostic techniques and pertinent questions
· Determining the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to the appropriate internal team
· Identify and suggest possible improvements on procedures
What Did We order?
· Good understanding of computer systems mobile devices and other tech products
· Ability to diagnose and resolve basic technical issues
· Proficiency in English
· Excellent communication skills
· Customer-oriented and cool-tempered
· BSc/BA in IT Computer Science or relevant field
We believe that our people are the key to our success and achieveing our goals as TOGETHER WE GROW thats why all employees at Otlob are always valued and can always make a change.
Apply For Here 
