الرئيسية / الوظائف / 558 مشاهدة05 ديسمبر 2020

Coordinator Helpdesk in talabat - STJEGYPT

Coordinator Helpdesk in talabat - STJEGYPT


Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Egypt
About the job

Egypts number one food ordering company. Since 1999 Otlob.com has grown to become one of the leading food ordering portals in the Middle East.
In 2017 We became a part of the worlds largest online food ordering marketplace Delivery Hero group operating in over 50 countries.

Whats On Your Plate?

serving as the first point of contact for customers seeking technical assistance over the phone or email




·       Performing remote troubleshooting through diagnostic techniques and pertinent questions

·       Determining the best solution based on the issue and details provided by customers

·       Walk the customer through the problem-solving process

·       Direct unresolved issues to the next level of support personnel

·       Provide accurate information on IT products or services

·       Record events and problems and their resolution in logs

·       Follow-up and update customer status and information

·       Pass on any feedback or suggestions by customers to the appropriate internal team

·       Identify and suggest possible improvements on procedures

What Did We order?




·       Good understanding of computer systems mobile devices and other tech products

·       Ability to diagnose and resolve basic technical issues

·       Proficiency in English

·       Excellent communication skills

·       Customer-oriented and cool-tempered

·       BSc/BA in IT Computer Science or relevant field

We believe that our people are the key to our success and achieveing our goals as TOGETHER WE GROW thats why all employees at Otlob are always valued and can always make a change.
Apply For Here

للمزيد من الوظائف فى تخصص

IT


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