Job Description
Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting).
Develop and update enrollee list (Life insurance, Medical insurance).
Process quarterly invoices (Life insurance, Medical insurance).
Coordinate executives medical cards issuing process.
Finalize life insurance claims (death and disability cases) incoordination with finance and field teams.
Process one time payments.
Work with TR team on wellness campaigns activation and communication.
Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement.
Execute end end medical insurance invoicing process.
Coordinate and administer end to end medical approvals cycle between the medical insurance company and the company (in partnership with Total Rewards).
Act as the the authorized person with mobile provider.
Follow up on the enrollee list and ensure usage, resignations and hiring of employees are captured in the monthly payroll processing.
Monitor usage and report mobile charges to create visibility of business units expenditure.
Ensure consistent service delivery of agreed process and complete transaction tracking to capture Service Level Agreements.
Partner with team to execute plans to improve customer satisfaction with a focus on processes.
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
Manage escalation and takes ownership for ultimate issue resolution.
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
Qualifications/Requirements
HR Shared Services process and Service Level Agreement management experience: 1-2 years
Service management and ticket management system experience.
Process management and continuous improvement with a focus on optimization and productivity.
Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
High level of accuracy and attention to details.
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