Specific accountabilities include:
Ensuring that passenger and aircraft handling practices conform to the safety and security standards
Ensuring that all QR aircraft handling standards are met on a shift basis
Managing and controlling manpower on the shift in order to optimize utilization and to maintain staff morale and discipline
Ensuring proper allocation of manpower and resources in the airport operations
Completing checks to ensure adequate standards are maintained
Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
Facilitating ramp handling activities in liaison with GHA Caterers Fueling Maintenance Cargo and Crew to expedite departure
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