Role of the job:
Development and implement a customer-centric business development strategy
Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
Lead the service team in delivering excellence in customer-centric service
Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services
About You :
Proven track record as Key Account Manager (ideally within a Technology Content & Information service provider)
Excellent knowledge of the Telecom Operator landscape
Strong communication skills with a client-centric approach to solution-selling
Ability to influence and persuasively articulate a value proposition
A proven track record of structuring and managing complex negotiations to successful closure and execution
Strong analytical skills and previous experience with revenue forecasting
Fluent in English and ideally Arabic
Ability to travel regionally and internationally on a regular basis.
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