Processor Account Serving & Maintenance Court Orders - GSC Cairo : 0000F707

 

Description

 

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV) we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses you may be asked to use one of our digital tools to help you through your recruitment journey. If so one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

 

 

 

Some careers have more impact than others.

 

If you’re looking for a career where you can make a real impression join HSBC and discover how valued youll be.

 

HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

 

 

 

We are currently seeking an experienced professional to join our team in the role of Processor Account Serving & Maintenance Court Orders.

 

 

 

Principal responsibilities

 

To continuously provide high quality processing services to achieve maximum customer satisfaction within the specified Service Level Agreements.

Continuously enhancing process and proactively bringing new innovation ideas

Ensure completion of processing tasks in accordance with established procedures and standards.

Demonstrates ways to improve customer service increase productivity and accuracy.

Work well independently complete assigned tasks within the established timeframe complete regular assignments without reminders or additional requests.

Demonstration of team-work through processing requirement and participation in meetings, activities which promotes team spirit.

Adherence to Group core standards, compliance, regulatory internal security and process standards at all times.

To be aware of the operational risk that associated with the role and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring

To have a tight control on operational losses potential fraud through strong internal audit and staff feedback mechanisms

Work is processed/completed within agreed timescales in accordance with procedures

Process productivity and quality targets are achieved. Issues/problems are fully resolved or escalated. Appropriate action is taken to prevent recurrence

Procedural changes/new initiatives are fully familiarized and implemented. Consistently maintain a high level of customer service by achieving established Performance Level Agreement

Consistently update and improve procedures relating to overall day to day processing.

Maintain equipment systems and general work environment in good condition and ensure that issues/problems are escalated immediately to Assistant Manager

Provide service excellence and quality driven to ensure customer satisfaction

Participation in customer centric quality campaigns/initiatives to increase quality awareness and customer centered.

Awareness of individual/department performance targets and achievements

Self-development through soft skill training personal development plans cross training into other queues and performance management reviews

Maintain HSBC internal control standards and be aware of the need to implement compliance policies and of operational risk scenarios associated with your role.

 

 

Qualifications

 

Requirements:

 

Skills

Ability to understand written English & Arabic language

Ability to understand and interpret numeric data

Flexibility to work shifts

Attention to details

Basic computer knowledge

Ability to maintain focus while working with voluminous data

Ability to multi task

Committed to equal employment opportunities

Ability to build rapport with people

 

 

What additional skills will be good to have?

 

Previous experience with Back office is preferred

Familiar with Legal terms in Arabic language

Handling extra tasks along with day to day normal work

Legal background as position will be dealing with regulatory authoritie.

 

 

Due to the urgent hiring need candidates with immediate right to work locally and no relocation need will be prioritised

 

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed and/or if relevant on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

 

 

 

You’ll achieve more when you join HSBC.

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.”

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

 

 

Job Field : Operations

Primary Location : Middle East-Egypt-Egypt-Cairo

Schedule : Full-time Shift : Rotating

Type of Vacancy : Country vacancy

Job Posting : 21-Mar-2021 08:28:18 Unposting Date : 26-Mar-2021 21:59:00