The purpose of this role is to manage operational activities relating to concentrate and beverage base supply from one primary supply plant and to provide service requirements to our bottling partners and Business Units ensuring on time and in full supply of products to customers liaising with the internal Stakeholders (Quality - Planning- Productions and logistics) to ensure smooth execution from order placement through to Delivery. In some cases the customer account specialist will have responsibility for managing supply from multiple supply locations in support of the one face to the customer strategy.
Responsible for the engagement with the customer and have the ability to represent the customers requirements within the plant. Collaborating with the customer on their demands and ensuring that issues escalations and complaints are dealt with in a timely and professional manner.
Additionally the Customer Account Specialist will be responsible to support and work closely with the Customer Service Manager and the Customer Relationship Manager (CRM) for the plant in developing these relationships identifying and implementing end to end Supply Chain Solutions and improvements that maximise value to the system.
Key Duties/Responsibilities
5- Provides coordination and team lead support to the CS team activities on a day to day basis and provides detailed feedback to the CS manager at an agreed upon frequency to support performance reviews and employee feedback.(30%)
Provides back up to the CS Manager when required provides ongoing support to the CS team in terms of issue resolution complaints and / or follow up required within the plant. Is the CS champion on the site in leading and influencing the related routines and interactions required with plant teams to deliver the day to day customer needs manage customer issues and implement relevant corrective actions. (20%)
Participates in the local plant routines and meetings on behalf of the CS teams such as Morning Huddles OTIF Complaints and MRB. (10%)
Managers the CS processes across the Shared Services organisation identifies priority areas for improvement leads the design and implementation of new and standardized streamlined processes to optimize how activities are managed while improving the service provided to customers.(15%)
Owns a specific Shared Services Metrics Business Analytics in support of CS or the continuous monitoring of our Customer Experienced in Shared Services.
Develops detailed plans objectives and routines to support the delivery the Customer ideal state vision for CS rewiring. (10%)
Develops an IT multiyear automation roadmap for Shared Service. Lead work with CS and other functions and stakeholders such as IT Finance and OE to identify specific opportunities for automation of CS transactions processes and activities.
Develops and presents business justification, budget project and resource plans for approval. Manage implementation to agreed plans and budget including plans for developing capabilities documented work procedures and training materials as required. (10%)
Shares formalizes all the knowledge gained to support the development of Shared Services East and CS capabilities service. (5%)
Our Purpose And Growth Culture
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose to refresh the world and make a difference. We act with a growth mindset take an expansive approach to whats possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors curious empowered inclusive and agile and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130 years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity and/or expression status as a veteran, and basis of disability or any other federal state or local protected class. When we collect your personal information as part of a job application or offer of employment we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
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