About the job
Reservation Agent
The Reservation Agent is responsible to materialize the maximum number of requests and reservations.
Kempinski Hotel Soma Bay
Kempinski Hotel Soma Bay introduces luxurious European service with Egyptian hospitality at the premier holiday destination on Egypts Red Sea coast. The hotel comprises 325 rooms including 34 suites with a luxurious interior design. We provide a remarkable dining experience in 6 food & beverages with special culinary highlights. The Fitness Center provides a gym Jacuzzi sauna steam room and 4 treatment rooms where certain massages can be arranged through The Cascades Spa & Thalasso. The Soma Bay leisure facilities include diving & snorkeling tennis & squash as well as golf facilities located just a few minutes away from the hotel.
Key Responsibilities
· Review daily reservation accuracy rate compliance from segment and source system close-out when necessary and rate availability.
· Ensure clients satisfaction and adherence to Kempinski service standards.
· Follow internal credit policy.
· Follow up on lost business and bring information about them to the knowledge of the department superiors.
· Spot-check reservations made the previous day and check all VIP arrivals.
· Test calls LQA / IFH results 85%.
· Follow the internal up-sell program for the Reservations department.
· Perform any other duties as assigned to them by management.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills & Qualifications
· Egyptian Nationality.
· Previous experience in 4/5 star hotels.
· Ability to work and communicate in multinational environment including excellent oral and written language skills in Arabic and English Any Additional languages are a plus.
· Detail orientated Good communicator Good listening skills Demonstrate energy and enthusiasm Ability to work under pressure
· Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord MSExcel and PMS Opera.
· knowledge of either Fidelio V6 or Opera PMS is imperative
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